Cancellation & Refund Policy

Last updated: September 23, 2026

1. Overview

This policy explains how cancellations, changes and refunds work when you book rail travel through Perfect Destination. Because we are an independent travel agency and not the rail carrier, refunds involve two separate parts: the carrier fare and our service fee.

Carrier fare

Refund, credit or cancellation fees for the ticket itself are determined solely by the carrier's fare rules for the fare you purchased.

Our service fee

Our service fee compensates us for the work of researching and completing your booking. See below for when it is refundable.

Refund timing

Service-fee refunds, when approved, are typically processed within 7–14 business days to the original payment method.

How to request

Call +1 (855) 739-8618 or email info@perfectdestination.online with your name, confirmation number and reason for the request.

2. Carrier Fare Refunds

Refund eligibility depends on the fare type purchased. Some fares are fully refundable, some are refundable with a fee, some convert to travel credit/eGift value, and some are non-refundable.
Refunds of carrier fares are processed by the carrier according to its own policies and timelines.
If a carrier cancels or significantly changes your train, you may be entitled to rebooking or a refund under the carrier's policy. We will help you with the request.

3. Service Fee Refunds

Our service fee is refundable in full in the following situations:

We are unable to confirm the booking you requested.
You cancel within 24 hours of booking and the carrier's fare rules allow cancellation (for travel more than 7 days away).
A booking error was made by us.
You did not receive the service you booked with us, or you were not satisfied with our service — please contact us and we will review your request promptly.

Otherwise, once a booking has been completed and ticketed as requested, the service fee is generally non-refundable, as the service has been performed.

4. Changes to Bookings

If you need to change your travel date, time, route or travelers, we will help you with the request. Any fare difference or change fee charged by the carrier will apply. A separate service fee may apply for changes, and it will be disclosed and approved by you beforehand.

5. No-Shows

If you do not board your train and do not cancel before departure, the carrier's no-show rules apply, and some or all of the fare may be forfeited. Please contact us or the carrier before departure if your plans change.

6. How to Request a Cancellation or Refund

Call us at +1 (855) 739-8618 (24/7) or email info@perfectdestination.online.
Provide the lead traveler's name and your confirmation number.
We will explain what your fare allows and submit the request on your behalf.
You will receive email confirmation of the cancellation and any refund amount.

7. Contact

Phone: +1 (855) 739-8618 (24/7)
Email: info@perfectdestination.online
Website: perfectdestination.online